This is an example of Clarion's glass-box verdict — every score links to the exact words behind it. Expand a criterion to see the evidence highlighted in the transcript.
Jordan (sample)
Status: completed
Clarion assesses. You decide — the verdict is a recommendation, not a decision.
Overall
advanceA strong, customer-first candidate. Jordan leads with empathy, takes personal ownership, and communicates clearly. Composure is good though self-described nerves are worth a light probe in a follow-up.
Scores & evidence
Acknowledged the customer's emotion before problem-solving.
“I told her I completely understood why she was frustrated, and that I'd stay on the line until it was sorted.”
Transcript
Interviewer: Tell me about a time you dealt with an angry customer. Candidate: We had a customer whose refund was three weeks late and she was really upset. I told her I completely understood why she was frustrated, and that I'd stay on the line until it was sorted. Interviewer: You said you'd stay on the line — what was going through your mind? Candidate: Honestly I felt my heart racing, but I slowed down, took a breath, and focused on one issue at a time so I wouldn't make it worse. Interviewer: How did you make sure it actually got resolved? Candidate: I didn't pass her around — I took her number and personally followed up the next morning once the refund cleared. Interviewer: How did you keep her informed? Candidate: I explained the refund timeline in plain language and repeated the key steps so she knew exactly what to expect.